❓ Frequently Asked Questions (FAQ)
🔧 GENERAL & ORDERS (Block 1)
1️⃣ 🛒 What products does ModernExp sell?
We specialize in hand tools, power tools, safety gear, workwear, and tool storage & organization for both professionals and DIY users.
2️⃣ 📦 How do I place an order?
Simply browse our products, add items to your cart, and complete checkout using our secure payment system.
3️⃣ 💳 What payment methods do you accept?
We accept major credit and debit cards through secure third-party payment processors.
4️⃣ 🚚 Do you ship within the United States?
Yes, we ship nationwide across the USA.
5️⃣ ⏱ How long does order processing take?
Orders are typically processed within 1–3 business days.
6️⃣ 📍 Can I change my shipping address after ordering?
If your order hasn’t shipped yet, contact us as soon as possible at info@modernexp.com.
7️⃣ 📩 Will I receive an order confirmation?
Yes, a confirmation email is sent immediately after your order is placed.
8️⃣ 🧰 Are your tools suitable for professional use?
Yes, our products are selected to meet the needs of both professionals and home users.
9️⃣ 🛠 Do your products come with a warranty?
Some products include a manufacturer’s warranty. Details are listed on individual product pages.
🔟 🧾 Can I request an invoice or receipt?
Yes, a receipt is included in your order confirmation email.
🔄 SHIPPING, RETURNS & SUPPORT (Block 2)
1️⃣1️⃣ 🔁 What is your return policy?
Returns are accepted within 30 days of delivery if items are unused and in original packaging.
1️⃣2️⃣ 💸 When will I receive my refund?
Approved refunds are processed within 5–10 business days after inspection.
1️⃣3️⃣ 📦 Who pays for return shipping?
Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.
1️⃣4️⃣ 🦺 Can safety gear or workwear be returned?
Unworn and unused safety gear may be returned. Used items are not eligible.
1️⃣5️⃣ ⚠️ What if my item arrives damaged?
Please contact us immediately with photos, and we’ll resolve the issue quickly.
1️⃣6️⃣ 📧 How can I contact customer support?
You can reach us anytime at info@modernexp.com.
1️⃣7️⃣ 🕒 Do you offer order tracking?
Yes, tracking details will be emailed once your order ships.
1️⃣8️⃣ 🌐 Is my personal data secure?
Absolutely. We use secure systems and do not sell your personal information.
1️⃣9️⃣ 🏢 Where is ModernExp located?
We are based at 377 Avon St, 1st Floor, Philadelphia, PA 19116, USA.
2️⃣0️⃣ 🔨 Do you add new products regularly?
Yes! We continuously expand our catalog with new tools and equipment.