Frequently Asked Questions
ModernExp focuses on high-quality hand tools, power tools, safety gear, workwear, and tool storage solutions. Our catalog is built for professionals, contractors, and DIY users who value durability, reliability, and practical design. We carefully select products that meet everyday job-site and workshop needs.
Orders are processed within 1–3 business days. Once shipped, delivery times vary depending on your location within the United States. Tracking information is sent via email as soon as your order leaves our facility, allowing you to monitor your shipment at every step.
We accept major credit and debit cards through secure third-party payment processors. All transactions are encrypted to ensure your personal and financial information remains protected at all times.
You may request a return within 30 days of delivery, provided the item is unused, unworn, and in its original packaging. Certain items such as safety gear or consumables may have additional return restrictions. All return requests must be approved before sending items back.
Once your returned item is received and inspected, approved refunds are processed within 5–10 business days. Refunds are issued to the original payment method used during checkout. Shipping costs are non-refundable unless the return is due to our error.